The Top 10 Signs of Quality Road Service
Every year, truck drivers drive an estimated 140 billion miles each year, according to the Federal Highway Administration.
To put that in perspective, let’s look toward the sky: The Earth’s average distance to the Sun—by comparison—is “only” 93 million miles.
And in all those miles that truck drivers undertake, there’s the unfortunate chance that something will go wrong.
Perhaps a blowout leaves you in need of semi truck tire repair or you’re stuck and need the help of a heavy haul towing company.
That’s when you discover that not all semi truck roadside service companies near you are not the same.
We’ll look at the top 10 signs of a quality road service company and what you should expect from those who come to help you.
The Top 10 Signs of Quality Road Service
1. The Company Owns Its Own Equipment.
When dealing with a vendor’s equipment, companies may not have a good grasp of its maintenance record or its quality. However, when a semi truck roadside service has its own equipment, it means they have a keen grasp on every aspect of the machine.
2. They Never Farm Jobs Out to Third-Party Vendors
Do you know who’s at the other end of the line? Chances are it’s someone you’ve never met—and you’re in a moment of dire need. You want someone who has a vested interest in the company they’re working for.
3. You Get a Real Operator—Not a “Phone Tree”
When you’re in a jam, “press 1 to speak to an associate” is one of the last things you want to hear. With Mangum’s, you’ll talk to an operator who is a full-time employee. Our technicians are ready to answer the phone 24/7/365.
4. The Operator/Dispatcher Is Knowledgeable
When you need your load delivered on time, you don’t have the luxury of explaining the trucking lingo to someone who is unfamiliar with the industry.
Our dispatchers are not mere office workers—they are trained technicians who are able to gather the information needed to get you back on the road as soon as possible. This is particularly useful when you need to relay the specifications needed with semi truck tire repair.
5. The Heavy Haul Towing Company Has a Quick Response Time
No one likes to be kept waiting. When your load is on hold, it’s a nerve-wracking experience. You know that someone on the other end of your journey is expecting your delivery at a certain time, and any delays can be costly.
Mangum’s promises to respond as quickly as possible. Of course, many companies can “talk the talk” but Mangum’s actually “walks the walk.” Take a look at some of our testimonials to see what we mean.
6. They Have Fully Loaded Trucks
By this we mean that there’s a strong likelihood that they have the piece your heavy haul load needs for semi truck repair on their truck—you don’t have to wait for a parts store to open.
At Mangum’s, not only do our road service drivers have access to a wide inventory of equipment, but we are able to spot trends. This means that we are often aware of a defect or problem with a part before the manufacturer!
7. They Have the Experience You Need
Heavy haul road service demands expertise. You don’t get to be the best overnight. When engaging with a road service, be aware that they have several years’ experience behind them.
Mangum’s has more than 50 years of experience helping truckers get back on the road—and it’s reflected in the way we treat our customers. You see, we have a division that hauls heavy loads, too, so we’re very familiar with the challenges that drivers often face.
8. They Have a Large Inventory of Parts
So, what if your road service company doesn’t have the part they need on their truck? Do they have access to more options, or do you have to wait for a product store to open?
While it’s highly unlikely we won’t have it on our truck, if we do need the part, we are well-stocked in parts, a variety of brand-name tires and other important items.
9. The Company Has a Vested Interest in Its Employees
Why is this so important? Because a company that recognizes the value of each team member tends to have more long-term employees. This strengthens the overall organization.
We know that trucking is the backbone of our economy. Almost everything in your life arrives on a truck, and the role of these important drivers and technicians is pivotal to success.
That’s why we offer our full-time employees many benefits including:
- Paid vacation and sick time
- 100 percent covered employee health insurance
- 401(k) retirement plan
- Commissions and bonuses (depending upon position)
- Continuing education
- Additional training opportunities
- Access to a private, corporate chaplain
10. The Company Is Adequately Insured
Sometimes the unthinkable happens. Despite everyone’s best efforts, things can go wrong. Often, heavy haul towing companies face special challenges.
You want to know that your road service company has your back.
That’s why at Mangum’s, we carry more than the required amount of insurance.
When You’re Stuck, Mangum’s Saves the Day
With convenient locations on the I-95 corridor in Rocky Mount, Wilson and Goldsboro, Mangum’s has the semi truck roadside service and semi truck tire repair you’d expect from a quality heavy haul towing company.
But there are a few things that set us apart from the others.
First, we’re family owned and operated. This means we stand behind our family name, and with more than 50 years of experience, we’re very thankful for the thousands of drivers we’ve helped get back on the road.
Second, we have the expertise of skilled technicians only a phone call away, ready to help you 24//7/365. You deserve so much more than getting a “phone tree” or the answering service of a third-party vendor.
When you’re in need, contact Mangum’s at (252) 297-6331 for 24-hour dispatch.